Returns & Exchanges
Refunds and exchanges on online orders
Please note that the return policy detailed below applies to online orders only and does not necessarily apply to items purchased in store
We make it a point of honour that you are completely satisfied with the parts you order from cavadesoi.com. If, within 14 working days, you choose to return your parts, all you have to do is return them to us in their original condition, that is to say unworn and with their labels still in place.
Simply go to the following website to manage your return:
https://cavadesoi.returnscenter.com/
All returns should be sent to our distribution center, 5158, boulevard St-Laurent, Montreal, Quebec H2T1R8, Canada.
Once your merchandise has been received, we will immediately refund your purchase to the payment method used or proceed with the exchange requested. Please note that refunds will be made to the original acquirer's credit card, and may take up to 10 days to be processed by your financial institution.
If you have access to one of our 6 stores, you can also return your item(s) to the store. For more detailed instructions on return and exchange procedures, please see our FAQs.
* Final sale terms and conditions: Please note that in the interest of hygiene, the Oscalito underwear line sold on our site are final sale.
This condition is mentioned in the each product page which implies the final sale.
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