Frequently asked questions
HOW TO MAKE A PURCHASE
At ça va de soi, we want your shopping experience to be as easy and pleasant as possible.
Use the WOMEN, MEN and ACCESSORIES links to browse each of these categories. You can refine your search using various filters.
When you have found an item, select the color and your size, then press the ADD TO CART button.
You can view the items in your cart at any time without leaving your page by selecting the CART link at the top right of the page. You can add products to your WISH LIST (see the question How to create a wish list) Or use the DELETE FROM CART link to remove items from your basket.
Click on PROCEED TO PURCHASE to complete your order.
HOW TO CHOOSE THE RIGHT SIZE
For all questions relating to measurements, consult the international size chart and equivalences as well as our size guide
As the sizes may vary slightly depending on the styles and materials, we are showing you the silhouette of each item.
HOW TO KNOW IF AN ITEM IS STILL IN STOCK
With rare exceptions, all products offered on the site are in stock. If the size or color in question is not available at the time of purchase, the corresponding box will not appear. Also, please note that even if an item is in your cart, it can still be purchased by another customer until you have completed your order and clicked on the PROCEED TO PURCHASE link. If the product you wish to purchase is out of stock, add it to your WISH LIST to be alerted when it becomes available again.
HOW TO CREATE A WISH LIST
A wishl ist is very useful for saving your favorite models or sharing your choices with friends.
To create a WISH LIST, you need to register and login to our online store. When you are interested in an item, click on the ADD TO MY LIST button, and it will automatically appear in your list.
You will find your WISH LIST at the top right corner of the page.
From your WISH LIST, click on the item image to return to the product page for more details.
You can also add items saved in your WISH LIST to your basket by clicking on the ADD TO CART button.
To delete an item in your WISH LIST, click on the button to the right of the item.
WHAT ARE THE PAYMENT METHODS ACCEPTED BY ÇA VA DE SOI
Your online payment security is very important to us. We use TD Bank's secure electronic payment gateway which securely supports and processes your credit card data, ensuring it remains protected. Additionally, this gateway confirms that the billing address you provide matches the address on your credit card file. Finally, the use of a personal identification number during an online transaction allows us to verify in real time the authenticity of the online buyer.
WHAT IS THE AMOUNT OF TAXES TO PAY
The prices displayed on the site are exclusive of tax. When you submit your order (PROCEED TO PURCHASE), taxes are automatically calculated on the total value of the goods based on your province and are displayed on your order summary page.
HOW DO I KNOW IF ÇA VA DE SOI RECEIVED MY ORDER
After placing your order, you will receive an automated email confirming receipt of the order and payment.
WHERE DO WE SHIP
Ca va de soi ships to Canada and internationally. If your destination is not in the choices when ordering, please contact us.
PO BOXES AND FREIGHT FORWARDERS
Under no circumstances do we ship goods to PO boxes or freight forwarders.
SHIPPING SAME ORDERS TO MULTIPLE ADDRESSES
An order can only be shipped to one address. Therefore, if you order items for delivery to multiple locations, you will need to place as many separate orders as there are delivery addresses. We suggest you add these addresses to your backlog, to speed up your ordering process next time.
TRACKING YOUR ORDER
When your order ships, you will receive a confirmation email detailing the shipment, along with a tracking number and link.
SIGNATURE FOR DELIVERY
A signature is required for packages delivered by Canada Post and FedEx.
HOW TO RETURN OR EXCHANGE AN ITEM
To facilitate free return or exchange, we have added a prepaid reshipping label to all orders destined for Canada. All you need to do is affix the label to the package to send the package back to us. If you wish to exchange an item, please contact us by email at firstname.lastname@example.org so that we can proceed with the exchange.
Items must be returned to us within 7 business days of receiving your order for a refund or within 14 business days for an exchange.
Items must be accompanied by the return slip and returned in their original condition, unworn, with the label still attached to the garment and the invoice.
We reserve the right to refuse a refund or exchange if any of these conditions are not met.
HOW TO MAKE A GIFT PURCHASE
It’s easy to give a gift from the ça va de soi Online Store. When finalizing your cart, please enter your billing address and recipient address for shipping. Then please email us at email@example.com, to let us know that your purchase is a gift.
CAN A GIFT BE RETURNED OR EXCHANGED BY ITS RECIPIENT?
If the recipient of your gift wishes to exchange it for another size or color, simply return it to us using the prepaid return label. If the recipient wishes to exchange the item received for another model, he must return it to us. We will credit your account with the corresponding amount and you can then order the new item from them as a gift.
ARE PERSONAL INFORMATIONS KEPT CONFIDENTIAL
WHAT ARE COOKIES AND SHOULD I BE CONCERNED
Cookies are suites of information stored by your web browser on your hard drive in order to track your progress on websites. By collecting and saving information related to your browsing preferences, they allow web applications to respond in a personalized way and adjust their operations to your needs and habits.
The purpose of cookies is to improve your shopping experience and therefore should not be a cause for concern. Most web browsers are automatically programmed to accept cookies, but you can choose to decline them. In this case, you will still be able to use most of the features of our site, including online shopping.
- To improve our customer service
The information provided allows us to respond effectively to the needs and requests made to customer service.
- To personalize your experience
We may use the information collected as a whole to understand how our visitors, as a group, use the services and resources provided on the Site.
- To improve our website
Your feedback will help us improve the range of products and services offered.
-To proceed to payment
We may use the information provided by the User when placing an order, only to provide inherent services. We do not share the data collected with third parties, unless it is necessary to provide a service.
- To launch a contest, survey, promotion or other feature of our website
To send news to the User, who has agreed to receive news on subjects which we believe may be of interest to him.
- Sending periodic emails
We may use the User's email address to send them news and updates relating to their orders. We may also use their email address to respond to their various requests. If the User decides to join our mailing list, he will receive emails which may contain news about our company, updates, information on related products or services, etc. If the User no longer wishes to receive emails, they can unsubscribe at any time by following the instructions at the end of each email message.