This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cavadesoi.com. This privacy policy applies to the Site and to all products and services offered by ça va de soi.

PERSONAL INFORMATION WE COLLECT

We may collect personally identifying information from users in a variety of ways including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter , fill out a form and in connection with other activities, services, features or resources that we make available on our site. Users may be asked to provide name, email address, mailing address, phone number, credit card information, if applicable. However, users can visit our site anonymously. We will collect personal identifying information from users only if they voluntarily submit that information to us. Users can always refuse to provide personally identifiable information, except that this may prevent them from engaging in certain site-related activities.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

ça va de soi may collect and use Users' personal information for the following purposes:

To improve customer service

The information you provide helps us to respond more effectively to your customer service requests and support needs.

To personalize customer experience

We may use the information as a whole to understand how our users as a group use the services and resources provided on our site.

To improve our site

We may use the feedback you provide to improve our products and services.

To process payments

We may use the information that users provide about themselves when placing an order only to provide a service for that order. We do not share this information with third parties except to the extent necessary to provide the service.

To organize a promotion, contest, survey or other site functionality

To send users information that they have agreed to receive on topics that we believe will be of interest to them.

To send periodic emails

We may use the email address to send user information and order updates. It can also be used to respond to their requests, questions and / or other requests. If the user decides to subscribe to our mailing list, they will receive emails which may include company news, updates, related products unsubscribe from receiving future emails, we Let's include detailed unsubscribe instructions at the bottom of each email. We use the device information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics on how which our customers navigate and interact with the Site, and assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

We do not sell, trade, or rent users' personal identification information to third parties. We may share Generic Aggregated Demographic Information unrelated to Personally Identifiable Information about Visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes described above. 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COMPLIANCE WITH THE CONSUMER PROTECTION ACT CONCERNING THE PRIVACY OF CHILDREN ONLINE

Protecting the privacy of very young people is particularly important. For this reason, we never collect or maintain information on our site from people who we actually know are under the age of 13, and no part of our website is structured to attract people under the age of 13. 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@cavadesoi.com or by mail using the details provided below:

5158 St Laurent Blvd, Montreal, QC, H2T 1R8, Canada

This document was last updated in 2020