ça va de soi COVID-19

Since the beginning of the outbreak of COVID-19 in March of 2020, we have been monitoring the situation and following security measures closely. Our entire team in both our shops and office workspaces are keen to serve you with friendliness during these times. Please note that we are adjusting our security measures regarding COVID-19 as the situation evolves.

We have adopted a set of safety measures to ensure the well-being of everyone.

LAST UPDATE

August 2020

IN STORE

We provide hydro-alcoholic gel at the entrance to each of our shops.

Staff are equipped with masks and visors and we thank you for wearing yours. We have masks on hand in case you forgot yours.

Traffic is regulated according to the surface area of each store to allow social distancing to be respected. We display the maximum number of people in the store at the entrance.

Surfaces are cleaned every day with suitable products. Cash register tools as well as hooks, hangers and work surfaces are disinfected after use.

The fittings are subject to security measures:

Clothes that have been tried on and returned are systematically left to stand some time and steamed before being put back on the shelf.

Travel and Risks

Members of our team who have traveled internationally or who have recently been exposed to an outbreak is asked to stay home 14 days before returning to their workplace for the safety of our clients and their colleagues. Although we have never imposed a test, ça va de soi reserves the right to ask if the level of risk mentioned above is high enough to pose a risk to the health of others.

PERSONAL SHOPPING

You can make an appointment in store or remotely by phone, FaceTime or video for a personalized consultation session.

PRE-SELECTION SERVICE

Choose the items that interest you, then call the store of your choice to have them put it aside for fitting or pickup.

HOURS

Our opening hours have been changed, see the store hours here:

EXCHANGES-RETURNS

Items can be returned and refunded within 14 days of purchase, our usual return policy.

LAUNDRY SERVICE AND REPAIR ÇAVA BAIN

We have adapted our laundry, repair and refurbishment service.

The additional steps related to COVID-19 safety increase return times for pieces.

It takes about 3 weeks for washing / refurbishing only, and 4 weeks for pieces in repair.

It is recommended to contact the store of your choice for more details.

You will find below the contact details of our stores:

Montréal - Avenue Laurier O.	+ 1 514 278 6016
Montréal - Avenue Greene	+ 1 438 386 6833
Ottawa - Sussex Drive	+ 1 613 789 2828
Québec - Rue Saint-Jean	+ 1 418 692 0077
Toronto - Old York Lane	+ 1 416 929 5353
HEAD OFFICE	+ 1 514 288 77 88

*The head office is still closed to the public and to the usual visits we did in the past for the time being.

For any questions, please write to us at service@cavadesoi.com

You safety and that of our colleagues are important to us.

Looking forward to serving you soon,

The ça va de soi team